Manage Communication and Manage Change

To manage through a change process, it’s important for leaders to have well thought-out and coordinated communications. Without mindful planning across the organization, communication in support of an anticipated change may be difficult to navigate for the leaders and the employee groups. Lack of clarity and direction from leadership may cause initiatives and employee trust to fall flat.

Even with the best leadership communication through change, understand that some recipients of your communication may not agree that a problem worth resolving exists. They may be your outliers who must be convinced that a problem exists before they will agree to participate in the solution. Provide the data and the bottom line including the necessity for everyone involved to participate fully in the initiative. Have two-way communication with members of your organization -- avoid an abundance of one-way communication. With one-way communication, like messages in a bottle, you'll have little timely awareness of your impact.

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